[3/14/15 7:40:29 PM] Jensa: Dear Lucy. Jens from Norway here. I need help with my new X700 Redsail laser purchased from you. Jensa
[3/15/15 2:28:41 PM] Lucy: Lucy has shared contact details with Jensa.
[3/16/15 2:28:37 AM] Lucy: hello
[3/16/15 2:29:24 AM] Lucy: are you customer of ebay ID jenschr?
[3/16/15 8:48:39 AM] Jensa: Hi Lucy. Good to hear from you. I am indeed jenschr
[3/16/15 8:49:17 AM] Lucy: ok， sorry for late reply, I just back from exhibition yesterday afternoon
[3/16/15 8:50:34 AM] Jensa: Ok. Can you please advice as to what is the problem? The laser currently sends deadly arcs of electricity inside the power supply. This is very dangerous
[3/16/15 8:51:10 AM] Jensa: Or did you get my email?
[3/16/15 8:52:02 AM] Lucy: I remember you opened return case, right?
[3/16/15 8:52:22 AM] Lucy: it's too busy for exhibition, can not check carefully
[3/16/15 8:52:34 AM] Lucy: it's no laser
[3/16/15 8:53:14 AM] Jensa: Well, I clicked the "Contact Seller" button and Ebay sent me to that page. I do not want to return it. I only want to make it work
[3/16/15 8:54:12 AM] Lucy: I have got return case and get one bad feedback
[3/16/15 8:54:20 AM] Lucy: OK, let me check the problem
[3/16/15 8:54:34 AM] Jensa: The laser does not work. Dangerous arcs of electricity shoot out from the power supply & the laser does not fire
[3/16/15 8:55:42 AM] Jensa: Only a return case (but not on purpose) from me. I did not leave feedback yet
[3/16/15 8:55:56 AM] Lucy: your machine with chiller, will protect tube when bad connection, and I added auto focus as a gift
[3/16/15 8:56:28 AM] Lucy: not feedback, but bad record we have get, no problem, just let us solve the problem
[3/16/15 8:56:42 AM] Lucy: did you check the connection of  wires of tube
[3/16/15 8:57:02 AM] Lucy: when press "pulse" button, can see laser inside tube
[3/16/15 8:57:20 AM] Jensa: Yes. The wires are correctly connected according to the video that came with the laser
[3/16/15 8:57:23 AM] Lucy: did you connect ground wire
[3/16/15 8:57:36 AM] Lucy: On 3/16/15, at 8:58 AM, Lucy wrote:
> when press "pulse" button, can see laser inside tube

[3/16/15 8:57:56 AM] Lucy: if just no laser, we need to check connection, and check laser beam,
[3/16/15 8:58:06 AM] Jensa: Yes. Ground wire connected. When pressing Pulse, no lasing but blue sparks inside Laser PSU
[3/16/15 8:58:39 AM] Lucy: chiller is OK
[3/16/15 8:58:53 AM] Lucy: warning or other thing
[3/16/15 8:59:48 AM] Jensa: Chiller was not Ok.  The cable was defect. It was soldered incorrectly, but we have fixed it.
[3/16/15 9:00:30 AM] Jensa: Now it works well, but the faulty cable cased problems
[3/16/15 9:02:02 AM] Lucy: chiller is the first problem we need to think about, if no laser
[3/16/15 9:02:14 AM] Lucy: let me check and talk with technician
[3/16/15 9:03:44 AM] Jensa: The chiller is fine. I can see the water circulating, the temperature reading is correct and the cable is now fixed
[3/16/15 9:04:27 AM] Jensa: Ask your technician what could cause the sparks in the laser PSU?
[3/16/15 9:08:28 AM] Lucy:  OK, let me check the video first
[3/16/15 9:08:37 AM] Lucy: youtube is not good working in China
[3/16/15 9:08:42 AM] Lucy: can you send me by skype
[3/16/15 9:09:07 AM] Jensa: One minute and I will try
[3/16/15 9:10:04 AM] Lucy: ok
[3/16/15 9:11:29 AM] Jensa sent a file to this group:
Redsail laser PSU sparks.mp4
[3/16/15 9:11:32 AM] Jensa: Here
[3/16/15 9:11:38 AM] Lucy: ok
[3/16/15 9:12:23 AM] Jensa: This is what happens when we click the Pulse button. This is very high voltage since the arc can jump like that. Very deadly...
[3/16/15 9:13:20 AM] Lucy: need technician check it
[3/16/15 9:13:26 AM] Lucy: moment, please
[3/16/15 9:13:33 AM] Jensa: ok
[3/16/15 10:03:18 AM] Lucy: hello
[3/16/15 10:03:26 AM] Lucy: tube is broken
[3/16/15 10:03:26 AM] Jensa: hello
[3/16/15 10:03:32 AM] Lucy: I will send replacement to you
[3/16/15 10:03:39 AM] Jensa: Good. That was our conculsion too
[3/16/15 10:03:42 AM] Lucy: really very sorry for that
[3/16/15 10:03:45 AM] Lucy: new machine
[3/16/15 10:03:54 AM] Jensa: yeah. we are also sorry for that ;-)
[3/16/15 10:04:11 AM] Lucy: could you send back the broken one to us, just use the cheapest shipping way is OK, we need to get new one from supplier
[3/16/15 10:04:22 AM] Lucy: no problem for you
[3/16/15 10:04:50 AM] Jensa: Good. I will need to wait for the new one to arrive though. I no longer have the laser tube packaging.
[3/16/15 10:05:05 AM] Lucy: no problem
[3/16/15 10:06:30 AM] Jensa: But thank you for resolving this quickly
[3/16/15 10:06:42 AM] Jensa: Regarding shipping - how quick can we get it?
[3/16/15 10:07:40 AM] Jensa: I would appreciate not having to wait another month :)
[3/16/15 11:10:31 AM] Jensa: Lucy?
[3/16/15 11:11:23 AM] Lucy: about one week
[3/16/15 11:11:39 AM] Lucy: I need to let factory check this video with supplier first
[3/16/15 11:12:06 AM] Jensa: Ok. Can you send me a tracking number as soon as it is sent?
[3/16/15 11:12:23 AM] Lucy: I will after sending
[3/16/15 11:12:28 AM] Jensa: Thank you
[3/16/15 11:12:37 AM] Lucy: you are welcome
[3/18/15 9:00:15 PM] Jensa: Hi Lucy. Just wanted to follow up - do you know when the new tube will be sent?
[3/19/15 1:34:51 AM] Lucy: hi, it will be sent out today
[3/19/15 1:50:01 AM] Lucy: you can follow this tracking number, DHL, 3650342931
[3/23/15 1:45:29 PM] Lucy: Lucy has shared contact details with Jensa.
[3/25/15 1:37:20 PM] Jensa: Hi Lucy. The laser tube is stuck in customs because it was set to have a value of only $5
[3/25/15 1:38:02 PM] Jensa: I need a proper invoice that tells the real value of it if it were to be sold directly to me
[3/25/15 1:38:27 PM] Jensa: Could you please email that to jenschr@gmail.com as soon as possible?
[3/25/15 2:54:40 PM] Lucy: hi, oh my god, this is impossible , $5, must be real value, can get compensation once broken. I will confirm with shipping department tomorrow
[3/25/15 2:54:57 PM] Lucy: sorry for the inconvenience.
[3/25/15 2:55:04 PM] Jensa: ok
[3/25/15 2:55:19 PM] Lucy: it's not laser tube, laser PSU?
[3/25/15 2:55:26 PM] Jensa: All I need is an invoice that says how much the value would be
[3/25/15 2:55:32 PM] Jensa: laser PSU?
[3/25/15 2:56:01 PM] Jensa: The PSU is fine?
[3/25/15 2:56:09 PM] Jensa: It's the Tube that is broken?
[3/25/15 2:56:10 PM] Lucy: I will check tomrrow
[3/26/15 8:34:04 AM] Jensa: Hi Lucy
[3/26/15 8:34:31 AM] Jensa: I have received the papers and sent them to the customs, however - is this really a PSU?
[3/26/15 8:35:12 AM] Lucy: not laser psu has problem?
[3/26/15 8:35:13 AM] Jensa: If it is a PSU, it won't solve my problem. I just sent you an email
[3/26/15 8:35:36 AM] Lucy: then what's your problem
[3/26/15 8:35:36 AM] Jensa: No. This is from our chat:
[3/16/15 10:03:18 AM] Lucy: hello
[3/16/15 10:03:26 AM] Lucy: tube is broken
[3/16/15 10:03:32 AM] Lucy: I will send replacement to you
[3/26/15 8:35:48 AM] Lucy: not tube
[3/26/15 8:35:56 AM] Lucy: your laser psu sparking
[3/26/15 8:36:04 AM] Lucy: why sent laser tube
[3/26/15 8:36:31 AM] Jensa: The PSU is sparking as a safety procedure. The power needs to go somewhere when the tube is broken.
[3/26/15 8:37:20 AM] Lucy: technician confirm laser psu has problem
[3/26/15 8:37:56 AM] Jensa: Electricity will always take the easiest path. That path should be the Laser Tube. If the tube is broken, the electricity cannot go through it as resistance will be too high.
[3/26/15 8:38:09 AM] Jensa: Ok. I will test as soon as I receive the PSU
[3/26/15 8:38:52 AM] Jensa: I will report back as soon as I receive it.
[3/26/15 8:41:53 AM] Lucy: ok, thanks
[4/9/15 7:36:04 PM] Jensa: Hi Lucy. It has been Easter Holidays over here and te Power Supply arrived just before that, so we only had time to test it today.
[4/9/15 7:36:31 PM] Jensa: The new PSU does not light the laser either :-(
[4/9/15 7:50:34 PM] Jensa: With the old PSU we did an experiment - if you could please pass this on to your technicians, they can probably confirm that it is the TUBE and not the PSU that is broken:

"My technician placed a grounded wire 25mm away from the laser tube anode. For electricity to jump a 2.5cm gap, one would need 25 Kilovolts. Through air, this is significant resistance so if the laser tube was ok, the electricity should excite the laser and make it fire. It did not. The power went from the anode, through 25mm of air and to ground/earth in the chassis.

We would appreciate it if you could send a replacement laser tube as soon as possible. We could even be interested in buying an extra laser tube in addition to the one you send - just to be sure that we can get the laser working"
[4/10/15 2:33:38 AM] Lucy: This message has been removed.
[4/10/15 2:33:48 AM] Lucy: This message has been removed.
[4/10/15 2:33:51 AM] Lucy: This message has been removed.
[4/10/15 2:34:04 AM] Lucy: This message has been removed.
[4/10/15 2:34:34 AM] Lucy: This message has been removed.
[4/10/15 7:57:15 AM] Lucy: hi
[4/10/15 7:57:42 AM] Lucy: without testing video that can shows it's qualtity problem , tube supplier can not provide replacement
[4/10/15 7:58:23 AM] Lucy: laser tube is fragile, separate shipping cost will be very expensive
[4/10/15 7:58:35 AM] Lucy: so we will always suggest to order extra one with machine
[4/10/15 9:31:26 AM] Jensa: Hi Lucy. I know that it is recommended, but since these tubes degrade over time I did not see any reason to have one extra. I am of course regretting that now, but I honestly thought I would get a working product...
[4/10/15 9:32:05 AM] Jensa: Here is a video showing the new Power supply as the laser is being powered up and then fired: https://www.youtube.com/watch?v=6X_Dffn-VLk
[4/10/15 9:33:02 AM] Jensa: I am also uploading an overview of the laser that shows the connections to the laser tube, the power supply and more.
[4/10/15 10:51:09 AM] Jensa: Here is the other video: https://www.youtube.com/watch?v=2tD3eS2Yg9c
[4/10/15 11:06:36 AM] Lucy: sorry, I did not get it:
[4/10/15 11:06:40 AM] Lucy:  Here is a video showing the new Power supply as the laser is being powered up and then fired:
[4/10/15 11:07:53 AM] Lucy: I did not see anything in your video
[4/10/15 11:15:09 AM] Jensa: Hi again. No video?
[4/10/15 11:15:20 AM] Lucy: has video
[4/10/15 11:15:25 AM] Lucy: but can not see any problem
[4/10/15 11:15:30 AM] Lucy: just see laser psu
[4/10/15 11:15:32 AM] Lucy: laser tube
[4/10/15 11:15:37 AM] Jensa: You will have to listen to the audio
[4/10/15 11:15:49 AM] Lucy: oh, I did not hear
[4/10/15 11:15:56 AM] Jensa: You can hear the buzz as I press the "Pulse" button
[4/10/15 11:16:26 AM] Jensa: So there are no external electric arcs with this power supply, but it is certainly arcing inside
[4/10/15 11:17:14 AM] Jensa: The other video shows the connections from the PSU up to the laser tube as well as other parts of the machine to show that we have done everything correctly
[4/10/15 11:22:22 AM] Lucy: from these videos, I really can not judge anything
[4/10/15 11:22:35 AM] Jensa: So what do you need?
[4/10/15 11:22:53 AM] Lucy: I don't know now
[4/10/15 11:23:02 AM] Lucy: I need technician to check
[4/10/15 11:23:11 AM] Lucy: maybe they will see something or hear something
[4/10/15 11:24:07 AM] Jensa: Like I explained - our tests show that the laser tube is broken. Please send the technichian the following text and he/she will be able to confirm that the laser tube is broken:
[4/10/15 11:24:08 AM] Jensa: "My technician placed a grounded wire 25mm away from the laser tube anode. For electricity to jump a 2.5cm gap, one would need 25 Kilovolts. Through air, this is significant resistance so if the laser tube was ok, the electricity should excite the laser and make it fire. It did not. The power went from the anode, through 25mm of air and to ground/earth in the chassis.

We would appreciate it if you could send a replacement laser tube as soon as possible. We could even be interested in buying an extra laser tube in addition to the one you send - just to be sure that we can get the laser working"
[4/10/15 11:24:59 AM] Jensa: If the laser tube was working - the electricity would have gone through the tube and excited the laser. I understand that the shipping for a new tube is expensive, but this tube did not work when we received the laser
[4/10/15 11:25:07 AM] Lucy: I am not engineer, these is really difficult for me to understand
[4/10/15 11:25:15 AM] Lucy: I need to talk with technician
[4/10/15 11:25:32 AM] Jensa: I know, but if you show an engineer that text, he/she will understand that the tube MUST be broken
[4/10/15 11:25:36 AM] Lucy: I am really very sorry for the trouble
[4/10/15 11:25:44 AM] Jensa: Well, I am too :(
[4/10/15 11:25:51 AM] Lucy: but I have no money to send the replacement
[4/10/15 11:26:06 AM] Lucy: as a rule, need to send back the broken first, then can send the replacement
[4/10/15 11:26:14 AM] Lucy: or after getting confirmation of supplier
[4/10/15 11:26:37 AM] Lucy: last time, I sent laser psu without getting broken one and paid shipping cost
[4/10/15 11:27:25 AM] Jensa: I understand this Lucy. I also understand your problem with regards to the shipping. But - if the laser tube is broken - the supplier should send a replacement
[4/10/15 11:27:37 AM] Jensa: at their cost
[4/10/15 11:27:50 AM] Jensa: since they did not deliver what you/I paid for
[4/10/15 11:27:55 AM] Jensa: right?
[4/10/15 11:27:58 AM] Lucy: 60W tube, I can give you $225, but shipping cost is around 200-300USD
[4/10/15 11:28:19 AM] Lucy: total, $500+
[4/10/15 11:28:43 AM] Lucy: supplier just can provide one laser tube just once they confirmed it's tube problem
[4/10/15 11:28:54 AM] Lucy: that is why I required video
[4/10/15 11:29:03 AM] Lucy: or you can test tube current if you can
[4/10/15 11:29:12 AM] Lucy: or tube watt measurement
[4/10/15 11:29:19 AM] Jensa: If you send them the text is just sent you, they too can confirm that the tube is dead?
[4/10/15 11:29:21 AM] Lucy: it will be fasted to test it's bad one
[4/10/15 11:29:41 AM] Lucy: and products were sold to all over the world
[4/10/15 11:29:57 AM] Lucy: impossible to afford all costs of DHL
[4/10/15 11:30:59 AM] Jensa: But like I say - we have already tested?
[4/10/15 11:31:22 AM] Lucy: easily, from my side, just can see no laser
[4/10/15 11:31:28 AM] Lucy: can not see it's tube problem
[4/10/15 11:31:43 AM] Lucy: many items can cause this
[4/10/15 11:31:44 AM] Jensa: but the text I sent you?
[4/10/15 11:32:21 AM] Lucy: no supplier can provide replacement just with some texts
[4/10/15 11:32:27 AM] Jensa: it proves the old power supply is working and is sending out at least 25 kilovolts
[4/10/15 11:32:32 AM] Jensa: ok. what do you need?
[4/10/15 11:32:37 AM] Jensa: how can I test...
[4/10/15 11:32:57 AM] Lucy: do you know how to test tube current
[4/10/15 11:33:20 AM] Jensa: No. Can you please send me a description?
[4/10/15 11:34:08 AM] Lucy: your machine worked some while?
[4/10/15 11:34:17 AM] Jensa: never
[4/10/15 11:34:23 AM] Lucy: I just checked your tube has been out of warranty
[4/10/15 11:34:30 AM] Lucy: tube warranty is just 3 months
[4/10/15 11:34:34 AM] Jensa: ?
[4/10/15 11:34:38 AM] Jensa: it has never worked?
[4/10/15 11:34:58 AM] Jensa: I notified you immediately after assembling it?
[4/10/15 11:37:19 AM] Lucy: test the current
[4/10/15 11:37:29 AM] Lucy: of tube
[4/10/15 11:37:32 AM] Jensa: How?
[4/10/15 11:37:50 AM] Jensa: Can you please provide a URL to a website that explains how to do this?
[4/10/15 11:40:12 AM] Lucy: test the black wire
[4/10/15 11:40:35 AM] Jensa: test the black wire?
[4/10/15 11:40:57 AM] Jensa: should I test that the black wire connected to the exit of the laser is connected to ground?
[4/10/15 11:43:53 AM] Jensa: I have tested. The black wire connected to the exit of the laser is indeed connected to ground. The red wire connected to the input (Andode) of the laser is connected to the red wire high voltage output of the power supply.
[4/10/15 11:52:59 AM] Lucy: way: connect multimeter in the black wire, power on and press pulse button
[4/10/15 11:54:00 AM] Jensa: That is only half of what I need. A multimeter needs two connections - one for the black input (typically ground) and one for the red input
[4/10/15 11:54:10 AM] Jensa: What should the red input of the multimeter be connected to?
[4/10/15 11:56:46 AM] Lucy: cut the black wire
[4/10/15 11:56:56 AM] Lucy: then one side connect of multimeter
[4/10/15 11:57:05 AM] Lucy: connect one side of wire
[4/10/15 11:58:20 AM] Jensa: This is not a good enough description -> the machine has MANY black wires. Are you talking about the black wire leading to the exit of the laser tube?
[4/10/15 11:59:31 AM] Lucy: I let you test tube
[4/10/15 11:59:37 AM] Lucy: tube just one black wire
[4/10/15 12:00:49 PM] Jensa: Good. If I connect the multimeter to this wire and press pulse, nothing will happen. There are meny things still missing here:
1. the red wire of the multimeter must be connected to something. What?
2. should I measure Volt or Amperes?
[4/10/15 12:01:08 PM] Lucy: I let you check currect
[4/10/15 12:01:11 PM] Lucy: current
[4/10/15 12:01:16 PM] Lucy: just black wire
[4/10/15 12:01:17 PM] Jensa: So Ampere
[4/10/15 12:01:21 PM] Lucy: yes
[4/10/15 12:01:24 PM] Lucy: 20-23A is OK
[4/10/15 12:01:35 PM] Jensa: That is wrong
[4/10/15 12:01:44 PM] Jensa: it should be milliAmperes
[4/10/15 12:02:01 PM] Jensa: mA not A
[4/10/15 12:02:10 PM] Jensa: right?
[4/10/15 12:02:17 PM] Lucy: yes
[4/10/15 12:02:28 PM] Lucy: I need to go
[4/10/15 12:03:01 PM] Jensa: to measure amperes, the mulitmeter must be part of the circuit. connectiong just the black wire will not produce any measurement
[4/10/15 1:40:14 PM] Jensa: I'm trying to understand here: Do you want me to cut the black wire at the end of the laser tube and connect the multimeter inputs to each end?
[4/13/15 10:50:56 AM] Jensa: Lucy?
[4/13/15 10:55:41 AM] Lucy: yes
[4/13/15 10:55:57 AM] Jensa: Did you see my last comment? I'm trying to understand here: Do you want me to cut the black wire at the end of the laser tube and connect the multimeter inputs to each end?
[4/13/15 10:56:47 AM] Lucy: cut black wire
[4/13/15 10:56:51 AM] Lucy: then have two sides
[4/13/15 10:57:02 AM] Lucy: one connect one end of multimeter
[4/13/15 10:57:09 AM] Lucy: another one another end
[4/13/15 10:57:35 AM] Jensa: and measure amperes. ok. I will do it!
[4/13/15 10:59:22 AM] Lucy: then tube is OK
[4/13/15 10:59:38 AM] Lucy: ok
[4/13/15 11:09:53 AM] Jensa: Hi again. I have measured and there is no amperes. The multimeter says "0.0" initially. When I press the Pulse-button on the laser, the multimeter stays at "0.0"
[4/13/15 11:10:38 AM] Jensa: The multimeter was set to measure up to 200mA since the setting below only goes up to 20mA
[4/13/15 11:11:14 AM] Jensa: No output, but I can hear the powersupply discharging to ground (buzzing sound)
[4/13/15 11:11:39 AM] Jensa: … and that would be normal since all those volts need to go somewhere.
[4/13/15 11:12:44 AM] Jensa sent a file to this group:
20150413_110557.jpg
[4/13/15 11:12:45 AM] Jensa: Here is a picture of the connection:
[4/13/15 11:23:46 AM] Jensa: Anything else I can do to confirm that is is the tube that is dead?
[4/13/15 11:35:38 AM] Lucy: could you send one multimeter picture
[4/13/15 11:59:57 AM] Jensa sent a file to this group:
20150413_115811.jpg
[4/13/15 12:00:00 PM] Jensa: Sure
[4/13/15 12:02:21 PM] Lucy: OK, thanks for the pictures
[4/13/15 12:02:27 PM] Lucy: but all is off duty now
[4/13/15 12:02:30 PM] Lucy: it's 18:02
[4/13/15 12:02:39 PM] Lucy: just can confirm with technician tomorrow
[4/13/15 12:02:42 PM] Jensa: ok
[4/13/15 12:02:48 PM] Lucy: thanks
[4/14/15 11:18:14 AM] Lucy: hello
[4/14/15 11:18:24 AM] Jensa: Hello
[4/14/15 11:18:47 AM] Lucy: I forgot whether sent you file " no laser- how to check"
[4/14/15 11:19:10 AM] Jensa: ?
[4/14/15 11:19:37 AM] Jensa: You did not send me such a file if that's what you are asking?
[4/14/15 11:20:03 AM] Lucy: your machine no laser now
[4/14/15 11:20:15 AM] Lucy: then we need to check why no laser one by one
[4/14/15 11:20:15 AM] Jensa: indeed
[4/14/15 11:20:27 AM] Jensa: absolutely
[4/14/15 11:20:28 AM] Lucy sent a file to this group:
No laser_how to check- 2015.3.31.doc
[4/14/15 11:20:37 AM] Lucy: please connect your tube well
[4/14/15 11:20:41 AM] Lucy: and recheck this documents
[4/14/15 11:20:54 AM] Jensa: I will do so
[4/14/15 11:20:54 AM] Lucy sent a file to this group:
激光机设备不出光解决步骤 - 好！.pdf
[4/14/15 11:21:10 AM] Lucy: this document, sorry, just Chinese now
[4/14/15 11:21:15 AM] Lucy: you can check the picture
[4/14/15 11:24:22 AM] Jensa: That is ok. My cousin is married to a Chinese girl. She can help me :)
[4/14/15 11:26:11 AM] Lucy: oh, that's great
[4/14/15 11:26:56 AM] Lucy: please connect the black wire well first
[4/14/15 11:27:26 AM] Jensa: Certainly. I will solder it together and cover it with crimp to ensure nothing touches it.
[4/14/15 11:28:49 AM] Lucy: no laser, the first place , we will think about signal wire of chiller
[4/14/15 11:30:05 AM] Jensa: Like I have said before - the signal wire for the chiller was indeed broken when we received the machine. We have repaired it and it now works as it should.
[4/14/15 11:31:01 AM] Jensa: But - I will go through the entire document and do all the tests. I will do it later today (mid-day here now) and then report back to you tomorrow
[4/14/15 11:31:26 AM] Lucy: ok
[4/14/15 11:32:17 AM] Lucy: maybe the signal problem
[4/14/15 11:32:20 AM] Lucy: thanks
[4/15/15 12:33:59 AM] Jensa: Hi Lucy. I have done all the tests and everything is working fine - except the laser tube.
[4/15/15 12:35:07 AM] Jensa: But - better than that - I have proof that the tube that was shipped to us is dead!
[4/15/15 12:36:12 AM] Jensa: In Oslo there is another company that has a Rednal X700. They just changed their old laser tube and I got to borrow the old one. Here you can see the old tube fire! https://youtu.be/56BozXaivoE
[4/15/15 12:36:48 AM] Jensa: In other words everything works, but the laser tube is 100% certainly dead
[4/15/15 12:14:30 PM] Jensa: Hi Lucy. Did you see my messages above?
[4/16/15 11:16:47 AM] Lucy: hi
[4/16/15 11:16:57 AM] Lucy: could you tell me the serial number of tube
[4/16/15 11:17:13 AM] Lucy: I try to talk with supplier whether we can get one replacement
[4/16/15 1:18:15 PM] Jensa: Hi Lucy
[4/16/15 1:18:52 PM] Jensa: I'm not sure if there actually is a serial number on this tube, but I'm sending you a picture via email.
[4/22/15 9:51:20 AM] Lucy: hello
[4/22/15 9:52:02 AM] Lucy: sorry, supplier need one more picture
[4/22/15 9:52:35 AM] Lucy: clear tube picture with clear label information, and both sides, make them broken, thanks
[4/22/15 10:16:16 AM] Jensa: Hi Lucy. I am not sure what you mean with "broken"?
[4/22/15 10:17:24 AM] Lucy: make both sides broken
[4/22/15 10:17:42 AM] Lucy: supplier need to make sure it really can not be used
[4/22/15 10:35:42 AM] Jensa: The sentence "make both sides broken" means that I should break/crash/crush each end of the tube. I do not think that is what you mean?
[4/22/15 10:35:58 AM] Lucy: yes
[4/22/15 10:36:00 AM] Lucy: correct
[4/22/15 10:36:04 AM] Lucy: supplier request
[4/22/15 10:36:17 AM] Jensa: I should break the glass?
[4/22/15 10:36:32 AM] Jensa: that will destroy the tube?
[4/22/15 10:36:35 AM] Lucy: just both sides
[4/22/15 10:36:37 AM] Lucy: not total
[4/22/15 10:36:48 AM] Lucy: need clear picture label infromation
[4/22/15 10:36:56 AM] Lucy: and entire broken tube
[4/22/15 10:36:57 AM] Jensa: picture = no problem
[4/22/15 10:37:22 AM] Jensa: breaking the tube = I still do not think you mean "broken"
[4/22/15 10:37:24 AM] Lucy: you are lucky, just with one picture not video can get one replacement
[4/22/15 10:37:50 AM] Lucy: and out of warranty
[4/22/15 10:38:06 AM] Jensa: This is a "broken" tube: http://static.flickr.com/75/164785025_451a955e2b_o.jpg
[4/22/15 10:38:37 AM] Jensa: This is another broken tube: http://www.firebirdbeads.com/uploads/5/7/9/5/5795765/4637834_orig.jpg
[4/22/15 10:38:52 AM] Jensa: How can I break "just both sides"?
[4/22/15 10:38:59 AM] Lucy: please just send picture
[4/22/15 10:39:00 AM] Lucy: not link
[4/22/15 10:40:07 AM] Jensa sent a file to this group:
164785025_451a955e2b_o.jpg
[4/22/15 10:40:11 AM] Jensa sent a file to this group:
4637834_orig.jpg
[4/22/15 10:40:24 AM] Jensa: This is "broken"
[4/22/15 10:40:51 AM] Lucy: yes, correct
[4/22/15 10:41:10 AM] Jensa: and you are telling me to break the tube? on both ends?
[4/22/15 10:41:38 AM] Jensa: how can I do that without the entire tube falling apart?
[4/22/15 10:41:59 AM] Jensa: It is very difficult to break glass in a controlled way
[4/22/15 10:51:50 AM] Jensa: I really don't feel comfortable with breaking both ends of the tube
[4/22/15 10:52:04 AM] Jensa: Will just pictures be enough?
[4/22/15 10:52:15 AM] Lucy: this is supplier's requirement
[4/22/15 10:52:30 AM] Lucy: as I told, you are already very lucky
[4/22/15 10:52:43 AM] Lucy: many tube supplier request this
[4/22/15 10:52:47 AM] Jensa: Can you send me their instructons on how to do it? I can get them translated from Chinese.
[4/22/15 10:53:06 AM] Lucy: no instruction
[4/22/15 10:53:12 AM] Lucy: it's easy thing, just break
[4/22/15 10:55:13 AM] Jensa: Lucy - let me get this clear: I AM NOT LUCKY! I have purchased a very expensive machine that does not work. That is not "lucky". The fact that it has taken such a long time to convince you that the laser tube is broken that the warranty is out does not improve the situation! If you look back in our chat here on Skype, I have been saying that "the Laser Tube is dead" since March!
[4/22/15 10:56:20 AM] Lucy: I just say, the replacement about tube
[4/22/15 10:56:24 AM] Jensa: The only reason this takes time is because you said you would send a new laser tube, but instead sent a laser PSU. To me that sounds like an attempt to fool me so that the the warranty would elapse...
[4/22/15 10:56:35 AM] Lucy: no
[4/22/15 10:56:41 AM] Lucy: just wrong message I left
[4/22/15 10:56:53 AM] Lucy: from the beginning, I just want to send laser psu
[4/22/15 10:57:08 AM] Lucy: generally, new laser tube won't have problem
[4/22/15 10:57:38 AM] Jensa: March 16th at 10:03 (my time) you said "tube is broken"
[4/22/15 10:57:40 AM] Lucy: never say such
[4/22/15 10:57:47 AM] Lucy: I never fool you
[4/22/15 10:57:52 AM] Jensa: [3/16/15 10:03:26 AM] Lucy: tube is broken
[3/16/15 10:03:32 AM] Lucy: I will send replacement to you
[4/22/15 10:57:56 AM] Lucy: not easy as you think to get replacemetn
[4/22/15 10:57:59 AM] Lucy: I have told you
[4/22/15 10:58:07 AM] Lucy: it's wrong message I left
[4/22/15 10:58:17 AM] Lucy: you can choose believe or not as you want
[4/22/15 10:58:47 AM] Jensa: All I see from my side is someone that is trying to make me spend so much time on this that I give up :(
[4/22/15 10:58:54 AM] Lucy: whatever. I never told that won't give replacement
[4/22/15 10:59:03 AM] Lucy: just need to make sure
[4/22/15 10:59:13 AM] Lucy: we also get replacement from our supplier as well
[4/22/15 10:59:20 AM] Lucy: same place as you to our supplier
[4/22/15 10:59:31 AM] Lucy: we are also customers for our supplier
[4/22/15 10:59:44 AM] Lucy: and shipping cost of laser tube is very expensive
[4/22/15 10:59:49 AM] Lucy: we also need to afford ourselves
[4/22/15 11:00:03 AM] Lucy: I HAVE TOLD YOU
[4/22/15 11:00:12 AM] Lucy: YOU CAN CHOOSE TO BELIEVE OR NOT
[4/22/15 11:00:19 AM] Jensa: I understand this. I have just never ever pruchased something that was so certifiably broken and had to prove it with more than just videos and pictures
[4/22/15 11:00:27 AM] Jensa: I have a suggestion
[4/22/15 11:00:31 AM] Lucy: OR I AM PLAYING, IT'S UP TO YOU
[4/22/15 11:00:33 AM] Jensa: Can you open this link? http://www.ebay.co.uk/itm/160357070160?_trksid=p2057872.m2749.l2649&ssPageName=STRK%3AMEBIDX%3AIT
[4/22/15 11:02:02 AM] Jensa: it is for ebay supplier "cnsigntech". The guys from Laserlabs here in Oslo (that also has a X700) suggested that I buy a new tube from them. It will only cost $310. If you can refund me the money, I am happy
[4/22/15 11:05:06 AM] Jensa: $310 is including DHL (or similar) shipping
[4/22/15 11:25:39 AM] Lucy: we can get replacement from supplier, we will afford shipping cost
[4/22/15 11:25:48 AM] Lucy: just send picture
[4/22/15 11:26:11 AM] Lucy: just one thing
[4/22/15 11:26:27 AM] Lucy: laser tube is very easy to broken
[4/22/15 11:26:38 AM] Lucy: we need to buy insurance
[4/22/15 11:26:56 AM] Lucy: how much show on invoice, you won't pay taxes?
[4/22/15 11:27:40 AM] Jensa: original value or I will get trouble. can also be the replacement value = what getting a new one will cost the supplier
[4/22/15 11:28:20 AM] Lucy: then about 400-500 usd
[4/22/15 11:28:29 AM] Jensa: for what?
[4/22/15 11:28:37 AM] Lucy: once broken during shipping, we can get compensation and resend
[4/22/15 11:28:44 AM] Jensa: ok
[4/22/15 11:29:24 AM] Jensa: Like I said - the ebay supplier "cnsigntech" can deliver a tube for $310, including shipping and all.
[4/22/15 11:29:48 AM] Lucy: please just send picture
[4/22/15 11:29:49 AM] Jensa: Please make sure it also says "replacement part"
[4/22/15 11:29:50 AM] Lucy: that
[4/22/15 11:29:55 AM] Jensa: I will do.
[4/22/15 11:30:00 AM] Jensa: later tonight
[4/22/15 11:30:04 AM] Lucy: ok
[4/25/15 10:58:36 AM] Lucy: On 4/22/15, at 10:36 AM, Lucy wrote:
> need clear picture label infromation
and entire broken tube

[4/25/15 10:58:52 AM] Lucy: I have told very clearly here, entire broken tube
[4/25/15 10:59:08 AM] Lucy: no sense to complain with me, this is not my requirement
[4/25/15 10:59:17 AM] Lucy: this is supplier's requirement
[4/25/15 4:36:24 PM] Jensa: Hi Lucy. The tube is now very much destroyed. I've sent pictures via email
[4/27/15 10:03:39 AM] Lucy: hello
[4/27/15 10:03:55 AM] Lucy: contact person： Jens C Brynildsen  phone：  +47 90691786 
address： Johan Svendsensvei 4B,1410 Kolbotn Norway
[4/27/15 10:04:11 AM] Lucy: please confirm shipping information
[4/27/15 3:44:32 PM] Jensa: Hi Lucy,
[4/27/15 3:44:36 PM] Jensa: That is correct
[4/28/15 2:44:43 AM] Lucy: ok